How To Set-Up Your Online Access - A Step-by-Step Guide

STEP 1 - CREATE YOUR NHS LOGIN – Follow the instructions provided during the registration process explained below

  • Visit https://www.nhs.uk/nhs-services/online-services/nhs-login/  to learn about the NHS login and create your NHS Login.
  • Click on the button 'My Account' or the     button on any part of the NHS website
  • Provide your email address
  • Choose a password
  • Accept NHS Terms and Conditions
  • Validate your email address by providing the security code that will be emailed to you
  • Provide your mobile or landline telephone number
  • Validate your telephone number (mobile or landline) by providing the security code that is sent to you
  • You can choose to download the NHS app to access these services using your NHS login. For information about the NHS app visit https://www.nhs.uk/nhs-app/ 

OUTCOME: This creates your NHS login with a LOW level of ID Check - You will not be able to access health records or personal info with this level

STEP 2 - VERIFY YOUR IDENTITY TO MEDIUM OR HIGH LEVEL – The level of ID check depends on what type of information you want to access and where from.

MEDIUM LEVEL – You will not be able to access health records or personal info with this level.

  • Enter your:
    • NHS Number or Name
    • Date of Birth
    • Postcode of home registered with GP

 HIGH LEVEL – 4 Methods - Essential for gaining access to health records or personal information

 

ID 1of2 Final
ID check step by step 2 of 2 final

STEP 3 - IN SOME CASES ONLY – YOU MAY NEED TO CONTACT THE PRACTICE FOR ONLINE SERVICES TO BE SWITCHED ON IN YOUR RECORD

You may be asked to:

  • Provide ID - photo ID preferred (passport, full or provisional driving licence*)

STEP 4 - START USING YOUR ONLINE SERVICES – Through the NHS app or NHS website or another platform of your choice

  • Login – either via website or app
  • To access conveniently from your mobile phone or tablet you can choose to download the NHS app to access these services using your NHS login. For information about the NHS app visit https://www.nhs.uk/nhs-app/ 
  • To streamline your access and avoid repeated authentication via text you can:
    • Choose to be ‘remembered’ on your own secure device (do not use on public devices e.g. in a library)
    • Use biometric data such as facial or fingerprint ID