Practice Privacy Notice

Practice Privacy Notice

This privacy notice describes the data the practice holds about you, why we hold it, where and how we store it, how long for and how we protect it. It also tells you about your rights under the Data Protection Legislation and how the law protects you.

Who we are and what do we do?

Moretonhampstead Health Centre, Embleford Crescent, Moretonhampstead, Newton Abbot Devon. TQ13 8LW  01647 440591 moretonhampsteadhealthcentre@nhs.net

Moretonhampstead Health Centre is a Data Controller for the data we hold about you. We hold your data in order to provide you with health and social care.

What is personal data and what data do we use?

Your personal data is any information that can be connected to you personally.  If you can be identified from the data, it is personal data. The types of personal data we use and hold about you are:

  • Details about you: your name, address, contact numbers, email address, date of birth, gender and NHS number. We may also hold information about your emergency contact, next of kin and carer.
  • Details about your medical care: medical diagnosis, record of treatment received, referrals, history of prescribed medication, results of investigations such as X-rays etc.
  • Information provided by you: this includes correspondence relating to feedback, concerns and complaints about the service you have received.
  • Relevant information from other healthcare professionals, relatives or those who care for you.

We may also hold the following information about you:

  • Religion or other beliefs of a similar nature,
  • Family, lifestyle and/or social circumstances,
  • Employment details,
  • Financial details.

Your Contact Details:

When we collect your mobile number we use it to text you to remind you of appointments, to invite you to contact us to book appointments and if applicable to text you information templates for you to complete prior to particular appointments with the Nurse or GP.  If you no longer wish to receive communication this way, please let a member of staff know who will be able to update your preferences.

When we collect your email address, we use it to contact you to ask you to contact the surgery if this is your preferred method of contact or if we are struggling to get hold of you using your preferred method. If you no longer wish to receive communication this way, please let a member of staff know who will be able to update your preferences.

Why do we process your data and what legal basis do we have to process your data?

In order to process your personal data or share your personal data outside of the practice, we need a legal basis to do so. If we process or share special category data, such as health data, we will need an additional legal basis to do so.

We rely upon Article 6(1)(e) (public interest task) and Article 9(2)(h) (health and social care) for most of our processing and sharing, in particular to:

  • Provide you with health and social care,
  • Share data from, or allow access to, your GP record, for healthcare professionals involved in providing you with health and social care,
  • Receive data from or access your data on other NHS organisation clinician systems,
  • Work effectively with other organisations and healthcare professionals who are involved in your care,
  • Ensure that your treatment and advice, and the treatment of others is safe and effective,
  • Participate in National Screening Programmes,
  • Use a computer program to identify patients who might be at risk from certain diseases or unplanned admissions to Hospitals,
  • Help NHS Digital and the practice to conduct clinical audits to ensure you are being provided with safe, high-quality care,
  • Support medical research when the law allows us to do so,
  • Supply data to help plan and manage services and prevent infectious diseases from spreading.

We rely upon Article 6(1)(d) (vital interest) and Article 9(2)(c) (vital interests) to share information about you with another healthcare professional in a medical emergency.

We rely upon Article 6(1)(e) (public interest task) and Article 9(2)(g) (substantial public interest) to support safeguarding for patients who, for instance, may be particularly vulnerable to protect them from harm or other forms of abuse.

We rely upon Article 6(1)(c) (legal obligation) and Article 9(2)(h) to share your information for mandatory disclosures of information (such as NHS Digital, CQC and Public Health England).

We rely upon Article 6(1)(c) (legal obligation) and Article 9(2)(f) (legal claims) to help us investigate legal claims and if a court of law orders us to do so.

We rely upon Article 6(1)(a) (consent) and Article 9(2)(a) (explicit consent), in order to:

  • Help the practice investigate any feedback, including patient surveys, complaints or concerns you may have about contact with the practice,
  • Help manage how we provide you with services from the practice, for example, when you nominate individuals to contact the practice on your behalf,
  • Share your information with third parties, for example, insurance companies and medical research organisations.

We also use anonymised data to plan and improve health care services. Specifically, we use it to:

  • Review the care being provided to make sure it is of the highest standard,
  • Check the quality and efficiency of the services we provide,
  • Prepare performance reports on the services we provide.

Healthcare staff will respect and comply with their obligations under the common law duty of confidence.

How do we collect your data?

The practice collects data that you provide when you:

  • Receive treatment or care from the practice,
  • Contact the practice by telephone, online or in person,
  • Complete a form electronically or in paper,
  • Visit the practice’s website (If cookies are enabled).

We receive information about you from other providers to ensure that we provide you with effective and comprehensive treatment. These providers may include:

  • The GP Practices within the North Dartmoor Primary Care Network
  • Other GP Practices
  • NHS Trusts/Foundation Trusts
  • NHS Commissioning Support Units (CSUs)
  • Community Services (District Nurses, Rehabilitation Services and out of hours services)
  • Child Health Information Services (CHIS)
  • Primary Mental Health Multi Agency Teams (PCN MAT)
  • NHS Cervical Screening Management System
  • RDUH Medical Examiners Programme
  • Ambulance or emergency services
  • Independent contractors such as Pharmacies, Dentists and Opticians
  • Devon Clinical Commission Group (CCG)
  • NHS Digital
  • NHS England
  • Local authorities
  • Health and Social Care Information Centre (HSCIC)
  • Police and Judicial Services
  • Educational Services
  • NHS 111
  • Public Health England and Screening
  • Non-NHS health care providers

Research providers

Who do we share your data with?

In order to deliver and coordinate your health and social care, we may sometimes share information with other organisations. We will only ever share information about you if other agencies involved in your care have a genuine need for it. Anyone who receives information from the practice is under a legal duty to keep it confidential and secure.

Please be aware that there may be certain circumstances, such as assisting the police with the investigation of a serious crime, where it may be necessary for the practice to share your personal information with external agencies without your knowledge or consent.

We may share information with the following organisations:

  • The GP Practices Chagford Health Centre, Okehampton Medical Centre and Black Torrington Surgery within the North Dartmoor Primary Care Network
  • Other GP Practices
  • NHS Trusts/Foundation Trusts
  • Devon Clinical Commission Group (CCG)
  • NHS Commissioning Support Units
  • Community Services (District Nurses, Rehabilitation Services and out of hours services)
  • Child Health Information Services (CHIS)
  • Primary Mental Health Multi Agency Teams (PCN MAT)
  • NHS Cervical Screening Management System
  • The RDUH Medical Examiners Office
  • Ambulance or emergency services
  • Independent contractors such as Pharmacies, Dentists and Opticians
  • Local authorities
  • Multi-Agency Safeguarding Hub (MASH)
  • Health and Social Care Information Centre (HSCIC)
  • Police and Judicial Services
  • Educational Services
  • Fire and Rescue Services
  • NHS 111
  • The Care Quality Commission, ICO and other regulated auditors
  • Public Health England and Screening
  • NHS England
  • NHS Digital
  • Non-NHS health care providers
  • Research providers

In addition to sharing data with the above services, the practice will also use carefully selected third party service providers that process data on behalf of the practice. When we use a third-party service provider, we will always have an appropriate agreement in place to ensure that they keep the data secure, that they do not use or share information other than in accordance with our instructions and that they are operating responsibly to ensure the protection of your data. Third-party service providers we use and the functions that may be carried out by them includes:

  • Organisations that provide IT services & support, including our core clinical systems; systems which manage patient facing services (such as our website and services accessible through the same); data hosting service providers; systems which facilitate video consultation, appointment bookings or electronic prescription services; document management services etc. Examples: EMIS, AccuRx, Docman 10, Lexacom, LumiraDx/INRStar, Consultant Connect/PhotoSaf, GP Connect, Informatica/Skyline, Microsoft Teams, Office 365, NHSmail, Ardens, IGPR, Office 365, Adastra (not all of those listed involve patient data, some are exclusively administrative but may use staff data).
  • Organisations who are delivering services on behalf of the practice (for example conducting Medicines Management Reviews to ensure that you receive the most appropriate, up to date and cost-effective treatments or supporting practices in offering choices of providers and appointments to patients who are being referred via the NHS E-Referral system).
  • Delivery services (for example if we were to arrange for delivery of any medicines to you).
  • Payment providers (if for example you were paying for a prescription or a service such as travel vaccinations).

For further information of who we share your personal data with and our third-party processors, please contact the Practice Manager on 01647 440591

Where do we store your data?

We use a number of IT systems and tools to store and process your data on behalf of the practice. Examples of tools we use include our core clinical system. Examples: EMIS, AccuRx, Docman 10, Lexacom, LumiraDx/INRStar, Consultant Connect/PhotoSaf, GP Connect, Informatica/Skyline, Microsoft Teams, Office 365, NHSmail, Ardens, IGPR, Office 365, Adastra (not all of those listed involve patient data, some are exclusively administrative but may use staff data).

For further information on this, please contact the Practice Manager on 01647 440591

AccuRx

AccuRx is a communication software provider for healthcare organisations. They act as the data processor for any patient information that is processed either via their online electronic consultation tool Patient Triage or via text message. Patient Triage allows patients to submit requests for medical and administrative support and treatment, request sick notes and results or self-help. By completing a patient Tirage request you are submitting your information to AccuRx for processing, which is then provided to the practice to be reviewed and imported into your medical notes. Likewise, the AccuRx Text Message, Email and Video call service allows the practice to make contact with patients and in some cases patients are invited to respond. We have a very clear agreement with AccuRx that sets out what they do with our data and how they keep it safe. Further information on AccuRx can be found: https://www.accurx.com/privacy-policy and https://www.accurx.com/security

Further information regarding the role of NHS England and the practice can be found: https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/privacy/online-consultations/

GP Connect

We use a facility called GP Connect to support your direct care. GP Connect makes patient information available to all appropriate clinicians when and where they need it, to support direct patient care, whether you are visiting the practice as a temporary resident, attending hospital, or being seen in the community or at home by a care professional, leading to improvements in both care and outcomes.

GP Connect is not used for any purpose other than direct care.

Your electronic health record is available to the practices in North Dartmoor PCN and other local providers. Authorised Clinicians such as GPs, NHS 111 Clinicians, Care Home Nurses (if you are in a Care Home), Secondary Care Trusts, Social Care Clinicians are able to access the GP records of the patients they are treating via this secure NHS Digital service. The NHS 111 service (and other services determined locally e.g. other GP practices in a Primary Care Network) will also be able to book appointments for patients at GP practices and other local services. This includes the sharing of personal contact details, diagnosis, medications, allergies and test results. Your records will be treated with the strictest confidence and can only be viewed by those providing you with the additional direct care if you use their service.

Legal basis for sharing this data

In order for your Personal Data to be shared or processed, an appropriate “legal basis” needs to be in place and recorded. The legal bases for direct care via GP Connect is the same as the legal bases for the care you would receive from your own GP, or another healthcare provider:

  • for the processing of personal data: Article 6.1 (e) of the UK GDPR: “processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller”.
  • for the processing of “Special Category Data” (which includes your medical information): Article 9.2 (h) of the UK GDPR: “processing is necessary for the purposes of preventive or occupational medicine, for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services”.

Your rights

Because the legal bases used for your care using GP Connect are the same as used in other direct care situations, the legal rights you have over this data under UK GDPR will also be the same. Please note that if you have previously dissented (opted-out) to sharing your records, this decision will be upheld. Should you wish to amend or clarify your decision to opt-out or opt-in, please speak to a member of the Admin team who will be able to update your personal preferences. Data will not be shared via GP Connect if any of the following apply:

  • A patient has previously opted out of the Summary Care record
  • Patients who have declined to provide consent to share their Additional Information with the SCR
  • You have refused consent for upload to local shared electronic record and this code is entered in your record

Please note that by opting out of this sharing, other health professionals may not be able to see important medical information, which may impact on the care you receive.

To find out more please visit the NHS Website here https://digital.nhs.uk/services/gp-connect

 

Summary Care Record (SCR)

NHS England have implemented the SCR which contains information about you; including your name, address, data of birth, NHS number, medication you are taking and any bad reactions to medication that you have had in the past. This information is automatically extracted from your records and uploaded onto a central system.

Many patients who are seen outside of their GP Practice are understandably not able to provide a full account of their care or may not be in a position to do so. The SCR means patients do not have to repeat their medical history at every care setting and the healthcare professional they are seeing is able to access their SCR. The SCR can only be viewed within the NHS on NHS smartcard-controlled screens or by organisations, such as pharmacies, contracted to the NHS.

As well as this basic record, unless you have stated your specific preference for a basic record or declined sharing via the SCR using the consent form (available at the practice and on our website), your Summary Care Record will include additional information. You can find out more about the SCR and expressing your preferences for information sharing here: https://digital.nhs.uk/services/summary-care-records-scr

National Data Opt-Out

Whenever you use a health or care service, such as attending Accident & Emergency or using Community Care services, important information about you is collected in a patient record for that service. Collecting this information helps to ensure you get the best possible care and treatment.

The information collected about you when you use these services can also be used and provided to other organisations for purposes beyond your individual care, for instance to help with:

  • improving the quality and standards of care provided
  • research into the development of new treatments
  • preventing illness and diseases
  • monitoring safety
  • planning services

This may only take place when there is a clear legal basis to use this information. All these uses help to provide better health and care for you, your family and future generations. Confidential patient information about your health and care is only used like this where allowed by law.

Most of the time, anonymised data is used for research and planning so that you cannot be identified in which case your confidential patient information isn’t needed.

You have a choice about whether you want your confidential patient information to be used in this way. If you are happy with this use of information you do not need to do anything. If you do choose to opt out your confidential patient information will still be used to support your individual care.

To find out more or to register your choice to opt out, please visit www.nhs.uk/your-nhs-data-matters

Moretonhampstead Health Centre is compliant with the National Data Opt-Out.

Medical Examiners Programme

The Medical Examiners (ME) Programme is a national statutory programme to review all deaths in acute (hospital) and non-acute (Community) settings and is funded and run by NHS England. The ME process seeks to provide greater transparency to the bereaved regarding the care and treatment of their loved one. Under this new scheme, all deaths in England and Wales will be independently reviewed by an ME who will decide whether to refer to the coroner. Medical records are an integral part of mortality reviews under the ME programme and to enable the MEs to accomplish this whilst ensuring the Medical Certification of Cause of Death (MCCD) is issued within the legally required framework of 5 days, ME’s will be given role-based access under the most basic role available to the practice clinical system with permission for Read-Only access.

For the period before the statutory medical examiner system commences, following an application by NHS England and on the advice of the Confidentiality Advisory Group (CAG – an independent body which provides expert advice on the use of confidential patient information), the Secretary of State for Health and Social Care has approved the use of confidential patient information for the purposes of the non-statutory medical examiner system, under section 251 of the National Health Service Act 2006 and Regulation 5 of the Health Service (Control of Patient Information) Regulations 2002 (‘section 251 support’). This section 251 support is in place until 31 March 2024 and enables healthcare providers, including GP practices, to share the medical records of deceased patients with medical examiners. The approved application can be found on the Health Research Authority’s website (ref: 21/CAG/0032).

Medical records of deceased patients are outside the scope of UK GDPR, however healthcare providers may share (and medical examiner offices may process) contact details of deceased patients’ next of kin in accordance with Article 6.1(e) UK GDPR (processing that is necessary for the exercise of a public task). Medical examiner offices are based in NHS trusts/foundation trusts which process personal data in accordance with all applicable legal and NHS requirements including UK GDPR.

More information is available here https://www.england.nhs.uk/establishing-medical-examiner-system-nhs/non-coronial-deaths-in-the-community/#sharing-records

National Screening Programmes

The NHS provides national screening programmes so that certain diseases can be detected at early stages. These screening programmes include bowel cancer, breast cancer, cervical cancer, aortic aneurysms and a diabetic eye screening service. More information on the national screening programmes can be found at: https://www.gov.uk/topic/population-screening-programmes

NHS South, Central and West Commissioning Support Unit – Child Health Information Services (CHIS)

NHS South Central and West Commissioning Support Unit (SCW) is a leading provider of Child Health Information Services (CHIS). SCW CHIS is commissioned by NHS England to support the monitoring of care delivered to children. Personal data is collected from the child’s GP record to enable health screening, physical examination and vaccination services to be monitored to ensure that every child has access to all relevant health interventions. They play a critical role in immunisation scheduling and monitoring for new-born screening; sending invitation and result letters to parents/carers and recording and monitoring NHS public health childhood immunisation programmes. CHIS is the definitive source of immunisation uptake and coverage data within England and, as such, are essential to limiting the spread of communicable disease.  

The processing of personal data for the delivery of individual care and for the administration of Child Health Information Services to support that care is lawful under the following provisions of the UK GDPR:

  • Article 6(1)(e) ‘…necessary for the performance of a task carried out in the public interest or in the exercise of official authority…’; and
  • Article 9(2)(h) ‘necessary for the purposes of preventative or occupational medicine for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services...”

We provide the CHIS under contract to NHS England, which is responsible for the provision of the overall CHIS as part of the Public Health Section 7a Agreement – service specification 28.

We do not rely on consent as legal basis for sharing. Under GDPR an individual does not have the right to opt out of sharing for direct care purposes but can register their objection with their GP Practice. The GP can choose to continue to share despite any objection. GPs can decide is that it is in the best interests of the child to share the information for direct care, which will mean the child’s health record is up to date and they can receive an invitation to immunisation at the appropriate time. The GP has a duty of care to the child and a duty to share the information under the Health and Social Care (Quality and Safety) Act for the purpose of direct care

For more information: Fair Processing Notice Child Health Information Services - NHS SCW Support and Transformation for Health and Care (scwcsu.nhs.uk)

Risk Stratification

Your medical records will be searched by a computer program so that we can identify patients who might be at high risk from certain diseases such as heart disease or unplanned admissions to hospital. This means we can offer patients additional care or support as early as possible.

This process will involve linking information from your GP record with information from other health or social care services you have used. Information which identifies you will only be seen by this practice. More information can be found at https://www.england.nhs.uk/ig/risk-stratification/ or speak to the practice.

Population Health Analytics 

As well as using your data to support the delivery of care to you, your data may be used to help improve the way health and social care is delivered to patients and service users throughout Devon using Population Health Management methods. We will only use a pseudonymised extract (i.e. not identifiable information) which will be sent securely to NHS Devon CCG and in partnership with Optum.  Optum have been appointed to provide technical assistance to NHS Devon CCG and use the data to support the Devon Integrated Care System to improve short term and medium-term health outcomes for local populations. Please note that at no time will patient identifiable data be used in the delivery of this programme. Patients who have a Type 1 opt-out will be excluded from this programme and will not have their data extracted for this purpose.  

Further information about Population Health Management can be found here: https://www.england.nhs.uk/integratedcare/building-blocks/phm/ We will rely on Public interest task as the legal basis for processing your data for this purpose.

General Research

We are a research practice and work with NIHR - Clinical Research Network South West Peninsula, National Institute for Health Research, Integrated Research Application System, to deliver research studies and trials. Employees of the practices will access your information in order to determine whether you are suitable to be invited to participate in a study. We will only share your personal identifiable information with the research providers with your explicit consent.

ERICA Research Study Cancer Risk Stratification Tool Informatica Skyline

The ERICA research trial, run by a team from the University of Exeter, is investigating the impact of using cancer risk assessment tools for the early detection of certain cancers with the goal of improving positive outcomes.

Like the risk stratification tools, the risk assessment tool provided by Skyline is programmed to detect the presence of specific risk indicators within the clinical system. If a certain threshold is met the GP is alerted. The data processing by the Skyline software falls under the category of being for the purpose of direct patient care. The trial team will eventually be able to assess their outcomes based on national cancer registry data which will be pseudo-anonymised data. Their research relates to reviewing GP interaction with the Skyline risk assessment tools in relation to outcomes rather than individual patient information and data will not contain any personally identifiable information.

More information can be found here https://www.theericatrial.co.uk/the-trial/

Clinical Practice Research Datalink (CPRD)

This practice contributes to medical research and may send relevant data to CPRD. CPRD collects de-identified patient data from a network of GP practices across the UK. Primary care data is linked to a range of other health related data to provide a longitudinal, representative UK population health dataset. Further information regarding CPRD can be found here: https://cprd.com/transparency-information

General Practice Data for Planning and Research Data Collection (GPDfPR)

As well as using your information to support the delivery of care to you, your data may be used by NHS Digital to help improve the way health and social care is delivered to patients and service users throughout England. The date for the launching this dataset is as yet not set. NHS Digital will securely extract your information to provide access to patient data to the NHS and other organisations who need to use it, to improve health and social care for everyone.  

NHS Digital will primarily use your information in a way that does not identify you (your information will be pseudonymised). However, they will be able to use their software to identify you in certain circumstances, and where there is a valid legal reason to do so. NHS Digital may also share your information with third parties such as Local Authorities, primary care networks (PCNs), clinical commissioning groups (CCGs), research organisations, including universities, and pharmaceutical companies.

At the time of publication (June 2022), patients who have a “type 1” opt- out, will  be excluded from this programme and will not have their data extracted for this purpose. The Type 1 Opt-Out expresses dissent from the sharing of any information for purposes other than direct patient care. If you have signed up to the National Data Opt-Out directly with NHS Digital, it will prevent NHS Digital sharing any of your personal confidential information. See below for an explanation of your opt-out options.

Further information about GPDfPR can be found here: https://digital.nhs.uk/data-and-information/data-collections-and-data-sets/data-collections/general-practice-data-for-planning-and-research/transparency-notice  

We will rely on Legal Obligation (Article (6)(1)(c)), Health and Social Care (Article 9(2)(h)) and Public Health (Article (9)(2)(i)) as the legal basis for processing your data for this purpose.

How long do we hold your data?

We only hold your data for as long as necessary and are required to hold your data in line with the NHS Records Management Code of Practice for Health and Social Care 2016 Retention Schedule. Further information can be found online at:

https://digital.nhs.uk/article/1202/Records-Management-Code-of-Practice-for-Health-and-Social-Care-2016

What rights do you have?

You have various rights under the UK GDPR and Data Protection Act 2018:

Right of access:

You have the right to request access to view or request copies of the personal data, we hold about you; this is known as a Subject Access Request (SAR). In order to request access, you should:

Telephone the practice on 01647 440591 and ask for a Subject Access Request Form or email the practice on moretonhampsteadhealthcentre@nhs.net and make the same request

Please note that you are entitled to a copy of your data that we hold free of charge; however, we are entitled to charge in certain circumstances where the law permits us to do so. We are also entitled to refuse a request, where the law permits us to do so. If we require a fee or are unable to comply with your request, we will notify you within 1 calendar month of your request.

Right to restrict or object the use of your information:

There are certain circumstances in which you can object from your data being shared. Information regarding your rights to opt-out is detailed below:

Consent:

If the practice is relying on the consent as the basis for processing your data, you have the right to withdraw your consent at any time. Once you have withdrawn your consent, we will stop processing your data for this purpose.

However, this will only apply in circumstances on which we rely on your consent to use your personal data. Please be aware that if you do withdraw your consent, we may not be able to provide certain services to you. If this is the case, we will let you know.

National Screening Programmes:

If you do not wish to receive an invitation to the screening programmes, you can opt out at https://www.gov.uk/government/publications/opting-out-of-the-nhs-population-screening-programmes or speak to the practice.

Summary Care Record:

The SCR improves care; however, if you do not want one, you have the right to object to sharing your data or to restrict access to specific elements of your records. This will mean that the information recorded by the practice will not be visible at any other care setting.

If you wish to discuss your options regarding the SCR, please speak to a member of staff at the practice. You can also reinstate your consent at any time by giving your permission to override your previous dissent.

Type 1 Opt-out:

You have the right to object to your confidential patient data being shared for purposes beyond your direct care by asking the practice to apply a Type 1 opt-out to your medical records. A type 1 opt-out prevents personal data about you, being extracted from your GP record, and uploaded to any other organisations without your explicit consent. If you wish for a Type 1 opt-out to be applied to your record, please contact the administration team  or visit https://www.moretonhampsteadhealthcentre.co.uk/how-your-data-is-used-and-your-options where you can download a Type 1 opt-out form. This form is also available from the Health Centre.

National Data Opt-out:

You have the right to object to your data being shared under the national data opt-out model. The national data opt-out model provides an easy way for you to opt-out of sharing data that identifies you being used or shared for medical research purposes and quality checking or audit purposes.

To opt-out of your identifiable data being shared for medical research or to find out more about your opt-out choices please ask a member of staff or go to NHS Digital’s website:

https://digital.nhs.uk/services/national-data-opt-out-programme

Our organisation is compliant with the national data opt-out policy.

Cancer Registry:

The National Cancer Registration and Analysis Service is run by Public Health England and is responsible for cancer registration in England, to support cancer epidemiology, public health, service monitoring and research.

Further information regarding the registry and your right to opt-out can be found at: https://www.gov.uk/guidance/national-cancer-registration-and-analysis-service-ncras

Right to rectification:

You have the right to have any errors or mistakes corrected within your medical records. This applies to matters of fact, not opinion. If the information is of clinical nature, this will need to be reviewed and investigated by the practice. If you wish to have your records amended, please contact Practice Manager on 01647 440591.

If your personal information changes, such as your contact address or number, you should notify the practice immediately so that we can update the information on our system. We will also ask you from time to time to confirm the information we hold for you, is correct.

Right to erasure:

The practice is not aware of any circumstances in which you will have the right to delete correct data from your medical record, which the practice is legally bound to retain. Although you are free to obtain your own legal advice if you believe there is no lawful purpose for which we hold the data and contact the practice if you hold a different view.

Right to complain:

Please let us know if you wish to discuss how we have used your personal data, raise a concern, make a complaint or compliment. You can contact us at moretonhampsteadhealthcentre@nhs.net or telephone the practice on 01647 440591 and ask to speak to the Practice Manager.

You also have the right to complain to the Information Commissioner’s Office. If you wish to complain follow this link: https://ico.org.uk/global/contact-us/ or call the helpline on 0303 123 1113.

Data outside EEA

We do not send your personal data outside of the EEA. However, if this is required, the practice would only do so, with your explicit consent.

Data Protection Officer

The Data Protection Officer for the practice is Bex Lovewell and she can be contacted via email on d-ccg.deltdpo@nhs.net or by post: Delt Shared Services Limited, BUILDING 2 – Delt, Derriford Business Park, Plymouth, PL6 5QZ.

Cookies

The practice’s website uses cookies. A cookie is a small file, typically of letters and numbers, downloaded on to a device (like your computer or smart phone) when you access certain websites. Cookies allow a website to recognise a user’s device. Some cookies help websites to remember choices you make (e.g. which language you prefer if you use the Google Translate feature). Analytical cookies are to help us measure the number of visitors to our website. The two types the practices uses are ‘Session’ and ‘Persistent’ cookies.

Some cookies are temporary and disappear when you close your web browser, others may remain on your computer for a set period of time. We do not knowingly collect or intend to collect any personal information about you using cookies. We do not share your personal information with anyone.

What can I do to manage cookies on my devices?

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit http://www.allaboutcookies.org/ If you are concerned about cookies and would like to discuss this, please contact Practice Manager on 01647 440591

Changes to Privacy Notice

The practice reviews this privacy notice regularly and may amend the notice from time to time. If you wish to discuss any elements of this privacy notice, please contact Practice Manager on 01647 440591

Additional Documents

In addition to this comprehensive Practice Privacy Notice, the Practice also maintain Privacy Notices relating to the following specific areas:

  • Employee Privacy Notice
  • Improved Access Privacy Notice
  • Privacy Legal Requirements
  • National Screening Privacy Notice
  • Summary Care Record Privacy Notice
  • Research and Audit Privacy Notice
  • Direct Care Privacy Notice
  • Safeguarding Privacy Notice
  • Under 16s Privacy Notice
  • Risk Stratification Notice
  • Covid-19 Supplementary Privacy Notice

Other

  • National Data Opt-Out Transparency Notice