General information
The Health Centre is all on one level,
with toilet facilities for wheelchair users.
Office Hours
Staff are available at the Health Centre
from 8.30am - 12.45pm and 2.00pm - 6.00pm weekdays. Outside
these
hours there is a doctor on call at all times. The on-call
doctor can be contacted by telephoning the Health Centre
(01647 440591) where you will be given a number to ring.
When the surgery is closed
When the surgery is closed and you need a doctor, please
ring the Emergency out of hours phone number 0845 6710270,
so that a Doctor can be contacted for you. Please note
for your safety the services mentioned record all calls.
Devon Doctors also now provide an out of hours dental
service, on 01392 823682. This service is available 6.30pm
to 8.00am weekdays, and Saturdays, Sundays and Bank Holidays
10.00am to 1.00pm. Please be aware that you should contact
the
above number before attending the clinic.
Alternatively NHS
Direct which is a 24 hour telephone helpline
staffed by nurses and trained operators may be contacted
on 0845 4647.
Out of hours services are provided by Devon Primary
Care Trust, Newcourt House, Old Rydon Lane, Exeter, EX2
7JU. Telephone no: 01392 449700. Details of Primary Medical
Services in the area may also be obtained from the Primary
Care Trust.
New Patients
To register, you will be asked to fill
in a form at the Health Centre. You will need to provide
some form of identification, (e.g. a passport or driving
licence). When you have registered you will be invited
for a new patient medical with the Practice Nurse or a
doctor, which will include a general health check. Personal
and medical information is kept on computer at the Health
Centre. It is only shared with those who need it for medical
reasons. Your demographic details (which consist of your
name, address, date of birth and NHS number) are also
on the National Care Records Service or "Spine". If you
would like further information about this, please ask
one of the receptionists or look at the website www.connectingforhealth.nhs.uk.
The area covered by the practice is shown below.
If you need to receive your medical
information in an alternative format (eg large print) or
another language, please inform one of the staff.
NHS Numbers
Patients are advised to keep a record of their NHS number, perhaps along with details of their next of kin, or person to contact in case of emergency. If you unexpectedly need medical treatment, this could help in your care, and in ensuring that any necessary information was passed on to your GP.
If you do not know your NHS number, please ask at the Health Centre and the staff will be able to help you.
Suggestions and Complaints
Any suggestions for improving our service are very welcome.
Complaints may be addressed to the Practice Manager or
one of the Doctors.
Research
The practice sometimes recruits patients for studies run by the Primary Care Research Network. All studies have been approved by the NHS Ethics Committee. If you are invited to participate in research there is no obligation to do so, and if you decline this will not affect your treatment in any way. Anonymised patient data may be used for research that is in the best interests of patients and the NHS as a whole. If you wish to opt out of data collection for the purposes of public health surveillance, please inform one of the GPs.
Training
Medical students spend time with us as part of their training. We hope you will not mind if they are sometimes present at your appointment. There is no obligation to agree to this, and if you do not wish a student to be present please tell one of the receptionists or the doctor. All students are bound by the same rules of confidentiality as the doctors and other staff.
Morecare - Healthcentre Befrienders Group
There is a group of local volunteers who will help patients
living in the Health Centre catchment area. They will
tackle such jobs as
shopping, driving, dog walking, sitting, befriending etc.
If you are interested either in becoming a befriender
or are in need of help,
please phone Morecare's volunteer coordinator on 0800 622 6245 between 8am & 6pm. You may get an answerphone, so please leave a message if necessary.
Friends of the Health Centre
The Friends of Moretonhampstead Health Centre was formed
several years ago. They have raised funds through various
donations and bequests and have purchased items of equipment
for use in the Health Centre and the Community.
Carers'
Click here for further information for carers', also go to our services page for details abour our carers' clinics.
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